EQO Community - Billing and Account

EQO Rates

chris — Tue, 22 May 2007 21:45:06 -0700

EQO Mobile requires EQO Credits to do things like call regular landlines and mobile phone numbers and offline EQO users. EQO Mobile also requires EQO Credits to send SMS text messages to offline EQO users and to mobile numbers. You can purchase more EQO Credit by logging into your account at www.eqo.com. We'll be posting PayPal tips and payment walk-throughs as soon as we get a chance.

Check current EQO Out rates here.

Please let us know if you have any other questions pertaining to EQO Rates, PayPal, or EQO Credit Consumption. We are always here waiting to answer your questions!

Chris
EQO Customer Evangelist

nudges not free?

flodlogic — Wed, 19 Nov 2008 12:59:26 -0800

All of a sudden nudges aren't showing up as free anymore, they each are taking 10 cents out of my account like a text message. Is that supposed to happen?

Using local minutes

manishgarg — Thu, 09 Oct 2008 15:25:40 -0700

I am using EQO to make local calls to land line and mobile phones from my mobile. I have limited voice minutes but unlimited data plan.

Is the connectivity over data plan or am I using my phone minutes to make the call? If I am using my voice minutes, I do not understand why I would use EQO, since most plans in US now include nationwide calling.

Am I missing something?

EQO Credits Discount Code

jag.randhawa — Sat, 16 Aug 2008 14:04:10 -0700

After using my initial $2.50, I got a text-message with promotional discount code which offered 50% off my next purchase. I use EQO heavily so have to refill every week. Can I use the 50% promotional code again or was that just one time thing?

Thanks

EQO Credits

chakuza1984 — Mon, 11 Aug 2008 22:57:12 -0700

Dear EQO Team,i just wanted to say a Big THANK YOU for your Service to upload Credits to your Software.After using my Start Credits from the Software,you offered me 50% discount for my next purchase.Well to be honest,i didnt thought about that too long and refilled my EQO Credits with 20 € by using Moneybookers.I've only paid 11,75 €. :-) Thats just great and i've really learned to enjoy EQO!Kind Regards from Germany! :-)

Call logs

alipatov — Fri, 08 Aug 2008 00:18:13 -0700

Hi there,

Is there a place that I just simply cannot find where I can check my call logs and charges? You know, like on Skype?

Thanks!
Art

Internet Explorer doesn't sign me in

jdastrain — Wed, 06 Aug 2008 09:25:09 -0700

Any idea why I can not sign in any more at EQO site using Internet Explorer 7.0?.
Using the same browser, I can sign in at the forum with the same credentials.
I erased cookies, history, password… but still does not working. If I use wrong credentials the site reject me, if I use right one, nothing happens, all the time the login screen. Using Mozilla and Opera works fine
Probably is not here where I most ask for...
Thanks

Is this thing on? Please help

valkolovos — Mon, 21 Jul 2008 22:17:06 -0700

I need someone to explain my negative balance to me and this is the only way I can find to contact the support team. Please reply so that I can get this straightened out.

Negative balance

valkolovos — Sun, 20 Jul 2008 15:24:31 -0700

My balance says I am $200+ in the hole. How did this happen? I can't find any information regarding my past calls and I know I haven't made calls to that point. Please help. I like this service, but this is extremely troubling.

Password Reset

nster — Thu, 03 Jul 2008 20:20:14 -0700

I reset my password but I have not received an password by sms. How long does it usually take for the message to come?

Edit: After trying a couple of times i got the sms message thank you anyways.

could you make filter for calls to mobile which number out of service, turned off or out of coverage?

lvdbox — Mon, 30 Jun 2008 11:40:26 -0700

could you make this filter to not charge full minute price if hear robot at other side or make it 25% for example. i understand that you have to charge for connection but could you reduce it because not hear recipient

Trouble with Account web gui

lc99sj — Sat, 29 Mar 2008 07:06:14 -0800

Have tried to update my Mobile Phone Number, in my EQO Account, have not succeeded —

Cannot get it done using the mobile handset ... tried via both Opera Mini, NetFront browsers
(web locations both m.eqo.com and also just eqo.com). Using OM, the Account page just
goes to Profile update, also shows phone type; nothing more. Using NetFront, it's very difficult
to try to access the Sign In button on the main page. And m.eqo.com doesn't offer account settings.

So, then tried from a full computer. Using either Firefox or Safari 3, or OmniWeb 5.6, can login to my
Account settings (at eqo.com) without a problem ... even was able to update my mobile phone model
(to Sony Ericsson K550i).

On the Account settings page, my mobile phone number is shown, but it's a READ-ONLY text field
and I simply cannot update it there, even if I modify the Carrier picker.

(* The URL here is https://www.eqo.com/subprov/account_settings.php *) . Why?? Larry C.

My credit since yesterday is gone!

dinol — Mon, 17 Mar 2008 13:12:11 -0800

The phone is showing $-5.54 !!! Negative credit and I had almost $10.

No answer after more than 24hrs from the tech support.

You guys don't have a live CS.

EQO Credit is not added yet

kirannokia — Wed, 05 Mar 2008 08:36:23 -0800

I added two frinds by sending Invitation from my Eqo account.....but my credit is not updated or it is not been added........Why? Both frinds are added via My Invitaion only...how to get the credits then apart from purchase?

Connection Charges in India

natesh — Wed, 06 Feb 2008 23:19:06 -0800

I am Natesh from India. I am using EQO for the first time. i have downloaded into my phone and started using EQO. When it is successfully connected, it is showing $2.50 onto the top left corner of the application. Does it mean i was charged with that amount? Do we have any connection charges to EQO?

Please clarify my doubts.

Thanks in Advance
Natesh

Problems in inviting friends

insanityrfb — Tue, 15 Jan 2008 21:21:06 -0800

I tried to invite one of my friend to EQO, But it says i have already invited..n my friend says.. He didnt recieve any invitation from me..
Cant i invite more than one time a particular person..for eg,he must have cleared his junkmail widout even checking it out n this invitation must have been there..

one more thing i wud like to know is whether i can add existing EQO members as my friends..if yes..plz temme how to do it..
Thanks..
Rohan

Error at sign in

oroop055 — Mon, 24 Dec 2007 17:15:05 -0800

I can't sign in my eqo account! When I tried to sign in from web,the problem appeared same as from eqo soft! Wat's wrong..............!

Let me know please.

too expensive for IM messages or not?

arvinaty — Wed, 19 Dec 2007 03:44:24 -0800

Hello,

I live in Russia and i'm a new EQO member. So far Russia's not a part of EQO system (which i hope will be fixed someday =)) but i thought it was a good idea to contact my ICQ and MSN friends via EQO. I installed the program and everything worked perfectly well except one thing: i only sent a few IMs to a friend when i ran out of money on my account.

1 mgb aprox costs 0.28 euros

After i downloaded EQO and sent a few IMs i checked my account, it was 1 euro less.
Do IMs weigh that much? I doubt that. Then what is the problem? Why is IM so expensive?

Sicerely,
Victoria

how long do credits last?

bukzin — Fri, 07 Dec 2007 22:56:01 -0800

I am about to purchase more credits via Paypal,

do they expire? How long?

Unable to topup with Paypal

lwarmate — Sun, 18 Nov 2007 03:09:37 -0800

Why am i unable to topup using Paypal? I keep getting a message saying "We're sorry, we are unable to process your payment at this time. Please contact us by clicking on the Support section of our website"

AND why does the customer service not respond to ANY support requests? Not a very good service so far!

Calls from overseas

gbr710 — Mon, 24 Sep 2007 07:07:18 -0700

Does this use my phone minutes or data minutes? I have unlimited data with my BB unlimited plan. I just signed up, but before i go wild i need to make sure or it will kill me.

Where i can delete my account

streetglow — Mon, 10 Sep 2007 07:48:07 -0700

Can sombody delet my accont because i dont get any coonection over o2 wap falt in germany

EQO Rates Abroad

dtec-pav — Sun, 09 Sep 2007 11:08:28 -0700

Hello, I'm a new user, based in Switzerland. I'm travelling a lot abroad and want to use EQO while abroad. I thought this would be very cheap, but while I was in France last week, it looks like EQO was not placing a local call when I was calling abroad.

My question is : Do I benefit from cheap call rates when i 'm calling from a country which is not the one I'm originally from ?

Hope I'm clear

Very expensive EQO to EQO

spaiz_kadett — Sun, 26 Aug 2007 03:24:05 -0700

Hi,

I live in Denmark and my girlfriend live in Germany.

I have Sonofon as my carrier and she has blau.de (prepaid card)

Yesterday she checked her account, it said €14.xx

I called her with EQO to EQO (free afaik) for about 15 minutes. She then rechecked the account and it had dropped to €2.xx

How is that even possible since I called her? And did it cost me the same amount? (unfortunately I can't check because I do not have a prepaid card)

Sincerely,
Brian

Call History

anzolace — Fri, 22 Jun 2007 05:14:31 -0700

I will be nice to see your calls and price etc! Its a good feeling!
You know where your money goes!
Carlos