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Unable to use IM part of software

Submitted by mwpatterson on June 28, 2007 - 11:07am.

I have been tryin for over 30 minuites to set up my IM accounts and nothing. Where do I add them?

‹ MSN functions in EQOEQO on Curve 8310 error a0008:null ›

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re: unable to use IM part of software

Submitted by peter on June 28, 2007 - 3:24pm.

You can add IM accounts from the IM tab. Scroll to the right while holding down the alt key to get to the other tabs.

Peter
EQO Customer Support

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Problem accessing the other EQO components

Submitted by cpuroast on August 19, 2007 - 3:34pm.

Hi,

When I hold down the alt button and scroll up and down, it just scrolls through the contact listing. As opposed to cycling between the 3 functions of the EQO. Same as if I didn't have the alt button pressed. I even tried a full Blackberry wipe from the security menu and EQO behaves the exact same way.

Blackberry 8700r running OS 4.2.1.101(Platform 2.3.0.81).

EQO looks like a great service, but this is broken for now, so I can't really use it.

Thanks in advance.

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RE: Problem accessing the other EQO components

Submitted by chris on August 20, 2007 - 9:00am.

Hello Sir,

Hmmm, alt and scroll should cycle you to the other tabs in the application. This is surely the case in OS 4.1, but we have not yet tested the 8700 running OS 4.2 because we can't get our hands on it. I will raise this issue with our developers internally. I'm betting this is a bug on our part, but I'll get back to you when I find out.

Chris
EQO Customer Evangelist

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RE: Problem accessing the other EQO components

Submitted by cjwworld on December 19, 2007 - 8:11pm.

I also have the very same problem on an 7130e blackberry.

I hope there is a fix because it seems very limited without getting to the IM

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Unable to use IM part of software

Submitted by imranulbari on December 22, 2007 - 3:35pm.

I have the same problem on my blackberry 8700g

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re: unable to use IM part of software

Submitted by peter on December 24, 2007 - 1:47pm.

What BlackBerry OS are you using?

And holding down ALT and scrolling does nothing?

Peter
EQO Customer Support

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Here is how it ended up working for me!

Submitted by palmist on December 31, 2007 - 11:31am.

What didn't work:
I downloaded EQO software to my laptop and installed it, tried all kinds of key combinations in order to scroll to IM icon with no luck!

What worked:
Using the web browser on my BB 8700r I went to http://m.eqo.com and downloaded the software and replaced the version I had installed using my laptop.

With this new install I also allowed EQO access to my BB info, contacts... (Which I didn't do in the first time)

Maybe the software was updated by the EQO developers team and I got the proper version for my BB.

Anyhow I'm happy I have access to IM

Thanks EQO

Magued

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RE: Here is how it ended up working for me!

Submitted by chris on December 31, 2007 - 3:44pm.

Sweet, thanks for sharing Magued! That is great stuff and hopefully other users with similar problems will be able to use this info.

Chris
EQO Customer Evangelist

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