Getting Started with EQO

Welcome to EQO!

Please check out the EQO Mobile Help Section.

Some tips to get you going with EQO Mobile:

1. EQO:

Data Network Error: If you are a getting a "Data Network Error" on your phone it is likely that you do not have a data internet connection (such as GPRS, EDGE, 3G, EV/DO) that allows TCP, which EQO requires. Click here to find out how you can solve your connection problems.

Phone Permission Messages: When you startup EQO Mobile on your phone you'll notice that you are prompted to allow EQO to send/receive data or to access certain addresses. You must always answer yes to these questions as EQO needs to access the internet. You can't make these messages go away since they are built into J2ME, however, you can limit their frequency. On Nokia phones go into the application settings, sometimes called "Application Manager" and set network access to "ask first time only".

2. Skype:

EQO for Skype Plug-in: To use Skype with EQO Mobile you must first have the EQO for Skype Plug-in running and signed in on your computer. Skype must also be running and signed in on your computer as well. This is how EQO lets you use your Skype account on your mobile. If you can't sign in to EQO on your PC or Mac, then EQO is likely being blocked by a firewall. You can find more information here on how to get EQO working.

SkypeOut: Many people are confused as to how EQO Mobile actually works with Skype. EQO Mobile uses SkypeOut to link your mobile into the Skype VoIP network. EQO creates a call between your mobile and computer via SkypeOut and another call between your computer and Skype buddy. This means that you pay for SkypeOut to your mobile phone at your local rate, unless you live in North America where SkypeOut is free. Check out SkypeOut Rates. If you are wondering about Data Usage, read this post.

Feel free to post or email chris@eqo.com if you have any more questions.

Chris
EQO Customer Evangelist