Getting Connected

You may be confused as to why you can not get connected with EQO Mobile when you were able to download the application? The truth is that an internet connection allowing HTTP and WAP browsing is currently not good enough to use EQO Mobile. EQO Mobile connects to the EQO servers via TCP, meaning that you need a GPRS, 3G, EDGE, 1X, EV/DO, or wifi connection on your mobile to connect with EQO Mobile.

To get your phone properly setup you may want to make use of these resources if you have a Nokia, a Sony Ericsson, or a Blackberry device. If you have a different type of device you'll likely have to call your carrier to get setup or setup your device manually. To setup your device manually you will need the Access Point Name (APN), username, and password for your carrier and service plan, some GPRS APN Settings available here. To enter the settings on your phone you will usually have to create and enable an access point or data account on your phone. Read your phone's manual or search online for instructions if you are up to the challenge. If not into manual setup, contacting your carrier or searching your carrier's website for help is always a safe bet.

Known Issues:

-The T-Mobile T-Zones and Cingular MediaNet plans do not allow EQO Mobile to connect.

-Bell Blackberry phones have the TCP/IP stack removed.

-Nokia Phones will continually prompt users to allow EQO Mobile to send/receive data, to fix this go into your Application Manager and change the network access settings for EQO Mobile to "ask first time only".

Of course, if you have questions, drop us an email to support@eqo.com or search the forums because chances are someone else had your problem and we've already helped them out!

Cheers,

Chris
EQO Customer Evangelist