Search |
Feedbacks on Paying Process
Submitted by nicholai on August 8, 2008 - 1:06pm.
First of all, I need to say that I love using EQO. I wouldn't be paying for it if I didn't. It is now the best alternative for me than Skype or calling cards. However, the dreadful paying process. I know people have reflected that not being able to pay on the cell phone is a bummer. I think so too, but this is not about it. This is about the paying process on my desktop. I always want to pay with my PayPal account as I trust how they handle my financial information. However, when I tried to pay, your website informed me that I cannot pay two EQO accounts with the same PayPal account. I have another phone in China on which I also have EQO installed. Due to your website limitation I cannot use my current account in China. I applied for a new EQO account and bought credits with my PayPal account, and now I cannot purchase credits here in Canada. I don't know what is the rationale behind one PayPal per EQO account policy. Wouldn't I be happy if somebody else is also paying for me? Ok, now the only option left for me is credit card, so I clicked in. One of your links on your website directed me to the paying page WITHOUT THE SSL encryption, so potentially all my credit card information can be leaked. You should really do a good job of FORCING your paying page to be shown with SSL. Even if the customer changes the URL and removes the "s" from "https", you should direct him to https. I am really disappointed by the way you ensure the security of your customer's financial information. That's why I chose PayPal in the first place, but you don't even let me do it. I hope this problem will be fixed as soon as possible. I am a loyal EQO customer, and I wouldn't be typing this if I didn't like your product. Trackback URL for this post:http://community.eqo.com./trackback/1439
re: Feedbacks on Paying ProcessSubmitted by peter on August 8, 2008 - 3:11pm.
Nicholai, Thank you for your very honest feedback. We need this help us improve our service. We are open to change in our policies--as long as they don't open up our business or our customers to fraud. Please email at peter@eqo.com and I can help investigate that SSL issue and I can hopefully fix up your payment issues. Peter |
Recent comments
3 days 6 hours ago
4 days 23 hours ago
6 weeks 2 days ago
6 weeks 3 days ago
7 weeks 10 hours ago
7 weeks 14 hours ago
7 weeks 1 day ago
7 weeks 4 days ago
7 weeks 4 days ago
7 weeks 5 days ago