Data Network Errors

I've been trying to connect to EQO for a week now.
No matter what i do, i can't seem to make it work. Always the same thing. Data Network Errors.
I've got a working GPRS connection with an Internet profile to go with it. Wap, Email and a whole bunch of other java apps that require internet access are working just fine.
Anyone?

To setup a Tele2 GPRS connection on your W800 you can use the first link to try and auto-setup your phone:

3&zone=ps...

This link shows the GPRS settings you need for Tele2 in Sweden:

http://www.taniwha.org.uk/gprs.html

The thing is, you must be enabled for GPRS or 3G by your carrier before you can use these settings. Please call them to make sure you are setup. On your phone you must go into your connection settings and create a Data Account with the Tele2 APN, user and password from the link above. You must then go into your Internet Profile and make sure your default profile is using the correct data account. Please let me know if you continue to have problems.

Chris
EQO Customer Evangelist

Hi,
Could someone explain to me the terms GPRS, WAP, MMS ?
I have problems connecting (cf.subject).On my phone sony w810i there is no mention of GPRS but only WAP and MMS ?
I am desperate to use this new software ! Thank to all for your help !! Regards,
By the way I live in Luxembourg and I'm on Luxgsm,if that helps.

GPRS is General Packet Radio Service and is required on your phone to establish TCP type connections, the kind that EQO uses. WAP is Wireless Application Protocol and came about as a means of accessing the web on the mobile before GPRS came along. MMS is Multimedia Messaging Service and is used for sending MMS messages, basically text messages with pictures or other media.

First off, I'd try using this site to get setup:

1_1_1_1&zone=ps&lm=ps1_1&pid=10415...

If that doesn't work then you'll need to go into "Settings"->"Connections" on your phone and create a new "Data Account". Call it LuxGSM GPRS or something and set APN to "web.pt.lu", user and password can be set to nothing. Then go into your "Internet Profiles" also under connection settings and set your default profile to use this data account. You should be good to go.

If this doesn't work, call your carrier and get them to make sure you are enabled and properly setup.

Chris
EQO Customer Evangelist

Hi chris,
Thanks for your clear answer. I think I need to call my carrier.
But it's strange as I can wap and mms.
I'll tell you what the problem was !!
Have a nice week-end !
Yvecou

Okay, let me know, maybe I can still be of help.

Chris
EQO Customer Evangelist

Hey guys,

Correct APN settings for your blackberry, which are hidden under TCP in Tools are:

APN: wap.voicestream.com
Username:
Password:

I tested EQO and Skype plugin with a Mac. Worked great!

Hope this helps.

Jasper

That's great, thanks a lot for posting this. I'm sure your kind note will come in handy to many users.

Chris
EQO Customer Evangelist

Hi I've been trying all day to get eqo to work on my BBerry 8100 Pearl. I have T-mobile and have my tcp settings set to wap.voicestream.com and i've tried leaving the username/password blank and using my mobile number/password. no matter what i do it gives me the data network error.

Please check out the post below and follow the T-Mobile links for more detail regarding possible solutions to your TCP/IP connection problems.

net-msn-chat-web-telnet-tcpip-no-bes.html...

Also, are you using a BES?

Chris
EQO Customer Evangelist

No BES. Just the regular blackberry unlimited data plan. I have no problem with other programs that access the internet including Opera and other browsers, etc.

I guarantee that those other programs are using HTTP connections, not TCP/IP like EQO. Did you check out the link I posted previously regarding TCP/IP settings? It should set you straight.

Chris
EQO Customer Evangelist

I already went through those FAQs and made the changes to my TCP/IP settings. It still does not work. You're saying I should call T-mobile and have this "feature" added?

I don't know if you've checked out this post too:

ory-t-mobile-ports-now-open-3rd-party-internet-apps.html...

If you have and are sure you've done everything you can to setup your TCP/IP settings on your Blackberry then the best thing to do would be to call T-Mobile and make sure you are enabled. See if you can get them to confirm your settings while you are at it.

Chris
EQO Customer Evangelist

Hi,
I have been able to install EQO software on my BB 7100g.However I am not able to get online.I am able to browse the net via my BES MDS and Bharti Airtel India(My Service provider).I also tried connecting using the APN settings for Bharti but still no go.Need your help in understanding where I am going wrong.

Respectfully,
Saurabh

Hello Saurabh,

EQO requires TCP/IP connectivity, which goes beyond HTTP. You have to setup your TCP/IP settings for Bharti. Please reference this post:

http://community.eqo.com/forum/blackberry_connection_problems

If you still can't connect, contact Bharti directly and ask them to help you. It's also possible that your BES blocks TCP/IP connectivity on port 8585 or does not allow connectivity by third party applications. To solve this you'd have to talk to your BES Administrator.

Chris
EQO Customer Evangelist

And how about Samsung d900?
I have checked my settings hundred times and still have a "data network error".
I am using Tele2 - Zelta Zivtina in Latvia!
Help!

Constantine

Okay, what are your GPRS APN and username set to now? How are you checking your settings? What I recommend doing is calling your carrier and asking them to help make sure you are enabled and properly setup for GPRS.

Chris
EQO Customer Evangelist

My setting on my phone is correct and working on other application but on EQO doesn't seems working?

Depending on what other applications you are using, they are likely using HTTP transport whereas EQO Mobile used TCP transport, which requires a full data connection. Therefore, your settings may not be correct. Try the settings from Sony Ericsson for your carrier:

2&zone=ps&lm=ps2&supptemplate=ps1_1_1...

If that site doesn't help, you need to setup a data account on your phone manually. You can call your carrier for help with this or I can help you get setup manually, just let me know.

Chris
EQO Customer Evangelist

I'm living in new zealand using a Nokia N73

I have both Vodafone NZ Gateway and Vodafone Internet settings installed on my mobile

The Vodafone Internet which is the GPRS setting has APN set at www.vodafone.net.nz

I have the data network error unable to connect.

I have been trying to figure it out for the past 7 days now.No luck

Anyone can help me?

Ps. With Vodafone NZ you dot not ned to setup a data account with them.You pay as you or alternatively pick a plan to save some $$

Thanks

With Nokia phones you should be prompted to select an access point when you start EQO Mobile. Some phones ask every time an app starts or just the first time. If you aren't prompted anymore, please download EQO Mobile and install EQO Mobile again. The next time you start EQO Mobile, make sure you choose the correct access point. Like Vodafone Internet or Vodafone GPRS, don't choose an access point that has web, mms, or wap in the name. If you still have trouble, please tell me the access points you have available to you. I’ve heard that the www.vodafone.net.nz access point is restricted, meaning that they may block EQO Mobile? Can you get onto their unrestricted access point?

Chris
EQO Customer Evangelist

There's two access point on my mobile

One is www.vodafone.net.nz the other is http://live.vodafone.com

Both don't seem to work.Still says data error.

Don't know what to do now

It prompts me which connection I use.I've chosen two different one.VF gateway and VF internet.Doesn't work

I setup a new access point with no settings whatever.Still doesnt work

Okay, this site from Vodafone NZ will setup your phone properly for sure.

http://wireless.vodafone.co.nz/m2minternet/

Do this setup and then start EQO Mobile, use the internet access point. If this doesn't work, you'll have to call Vodafone and find out why they won't let you connect.

Chris
EQO Customer Evangelist

I did that 3 times.Still doesn't work

NZ people are quite hopeless.

When I asked them if they block any GPRS website etc they said errr I'm not sure

Opera Mobile uses a WAP connection right?As I can use Opera on my mobile fine

I hate vodafone NZ

Thanks for your help chris

You are welcome for the help, but it seems like I'm not doing you any good. Opera does use WAP or HTTP, whereas EQO Mobile requires TCP and GPRS. I know people from Vodafone NZ have had similar problems and they've solve them via some settings on the mobile, that of which I don't recall. What I recommend doing is searching the web on the topic (I'll do the same) and/or hound Vodafone to speak with someone technical.

Chris
EQO Customer Evangelist

Hi guys, need help. My operator is Maxis, Malaysia. Couldn't get my O2 XDA Stealth to connect. Tried connecting through Wifi and ActiveSync on my computer. Haven't tried EDGE or WAP.

The only thing i could do was to enter my user name and password, then it will attempt to sign in. Each time after failing to connect, the iJava app would just hang and use up all my memory.

Force quitting doesn't help. The Start button n the whole top bar would disappear.

I've installed and removed the program numerous times. Each time producing the same result.

All i could do was to do a soft reset.

Help. Thanks.

Hi,

Try connecting using EDGE. EQO needs a GPRS (or EDGE) connection to run. Let me know how that works for you.

Peter
EQO Customer Support

I have installed all the software etc., but my mobile phone does not connect and on my laptop, at the eqo icon it says "EQO Mobile not signed it." My blackberry seems like it is trying to connect (it keeps saying "connecting . . "), but nothing happens.

Any suggestions?

This type of problem usually indicates that you need to enter your carrier's APN in the TCP settings on your BlackBerry. On a Pearl, you can find the TCP settings under Options, Advanced Options, TCP. Your carrier's APN can most likely be found here: net-msn-chat-web-telnet-tcpip-no-bes.html... . If you can't find it there send me an e-mail peter@eqo.com.

Peter
EQO Customer Support