Data Network Errors

Hey, I might as well start us off by posting the APN settings for my home and native land of Canada, eh?

Fido

APN: internet.fido.ca
Username: fido
Password: fido

Rogers AT&T

APN: internet.com
Username: wapuser1
Password: wap

Remember, you have to be signed up for data internet service to be able to use these settings. When in doubt, contact your carrier.

Chris
EQO Customer Evangelist

Round two, GPRS APN settings for the USA:

Cingular

APN: isp.cingular
Username: isp@cingulargprs.com
Password: cingular1

T-Mobile

APN: internet2.voicestream.com
Username:
Password:

Chris
EQO Customer Evangelist

We are looking at putting together our own connection help section, but in the mean time these two companies have already done a great job:

http://www.quickim.com/support/gprs-settings.html
http://www.opera.com/products/mobile/docs/connect/

Check out these sites for some great help if you are having trouble with your data internet connection.

Chris
EQO Customer Evangelist

ok these are for "Bite Plius" ( Latvia [ and i guess they're using the same settings in Lithuania ] )

APN: wap
Username: wap
Password: wap

dont ask me why is "wap" everywhere... it just is :D ( for "java application transfer" they have an APN "banga" :D )

weird

Thanks a lot. This makes me think we should probably add Bite Plius as a Latvian carrier. I'll get that done soon, thanks a lot. But don't get your hopes up, this won't solve any of your problems:)

Chris
EQO Customer Evangelist

taht would be nice... since They're here for almost a year... i can help you with them.. :D they're kinda my favourite - they have the best connection for the lowest price :D

I've added them to our list of supported carriers. There was no reason we couldn't have supported them before, we just needed to update our list. Besides that, there isn't much to do:)

Chris
EQO Customer Evangelist

I'm using default Kyivstar GPRS settings, also tried to use automatic settings from Nokia site, but alas! Error msg keeps going. Any suggestions?

Our logs show that you have connected on your mobile, is this the case or are you stil having problems? What is the exact text of the error you see? Are you sure you are using the right internet connection when you start EQO Mobile?

Chris
EQO Customer Evangelist

It somehow connected after numerous tries.
But still the connection is not good. Prob because of the local operator.

Hmmm, that's a shame. I can see that you can connect so thee are no barriers or obstacles in terms of your settings and our servers. Are there places you get better service than others? Maybe try there.

Chris
EQO Customer Evangelist

Hey Chris,

I confirmed my data settings for cingular off the post above... but still no luck.

on the sign in screen after i enter my password I get this,

data network arror.
refer to FAQ at www.eqo.com for suggested solutions or contact service provider regarding data connection.

any ideas?

Thanks!

Just got new eqo running on my 8700c, added settings for TCP/IP and still nothing.. :(

I had password for TCP/IP wrong.. after updating password, i connected successfully

Glad to hear it worked, could you possibly please share your settings with your Cingular compatriot who posted just before you? It would help me help others in the future as well.

Chris
EQO Customer Evangelist

Well, from the post just after yours I can gather that EQO Mobile does work on the 8700C with Cingular. What type of data plan do you have? Are you on ISP.Cingular or MediaNet?

Chris
EQO Customer Evangelist

Hey Chris,

Im on the full BB data plan from cingular -ISP. but im not using the BB browswer just the internet browser (the blackberrys come with 3...

blackberry
Internet
Cingular

i use the internet browser - this is the one that let me download eqo - plus go to any website full or mobile.

saw the post about the mistyped password so i rechecked mine and still no luck.

Thanks,

Racker1

Are you behind a BES? If so, unblock port 8585 if you can. Also, please confirm your Cingular TCP/IP settings with this post:

net-msn-chat-web-telnet-tcpip-no-bes.html...

Chris
EQO Customer Evangelist

I keep having the same Data network error problem with MTS BY carrier in Belarus. All the rest GPRS Internet based software in my phone works fine with the settings that I have: both the built-in browser and the Opera Mini, as well as the built-in email client and the JIMM -- java-based ICQ client.

What is the problem with EQO then?

Here are the GPRS settings:

Main Menu > Settings > Connectivity > Data comm. > Data accounts > mts-internet > More > Account info:

Naame: mts-internet
External ID: 1
APN: internet.mts.by
Username: mts
Password: mts
Login request: off
Allow calls: Automatic
IP address: ...
DNS address: ...
Authenticaation: None, CHAP, PAP
Data compression: off
Header compression: off

Main Menu > Settings > Connectivity > Settings for Java > mts-internet > More > Settings:

Connect using: mts-internet
Internet mode: HTTP
Use proxy: No

EQO Mobile requires a TCP connection and those other applications connect via http. You can see that your Internet Mode is set to HTTP, try changing that to TCP or to GPRS, whatever options are there. You can use the link below to setup your connection for your carrier on your K750:

1_1_1_1&zone=ps&lm=ps1_1&pid=10415...

If this doesn't work you'll have to setup your connection manually, which is a bit annoying but I can help you do it.

Chris
EQO Customer Evangelist

Chris, the link you gave me is to setup CSD WAP which is not even GPRS. The SonyEricsson site unfortunately doesn't give any info on how to setup GPRS for mobile carriers in Belarus.

The thing you have pointed out about the settings that I quoted is not correct: the only two options in that particular field are WAP and HTTP, so you cannot choose anything like TCP or GPRS, and I suspect this is not the cause of my problems anyway.

Let's do the manual setup if you are really sure you know how to do it.

Yes, I know that is a WAP setup page, but often they send the GPRS settings too. If yous till haven't tried, I suggest you go ahead because you have nothing to lose in trying. As for that Java setting, I'd never seen that before but EQO can't use use an HTTP connection.

Anyway, I'm quite sure how to setup GPRS on Sony Ericsson phones as I've done it many times. Go into your connection settings and into "Data Communications"->"Data Accounts". Create a new Data Account or edit an existing one, call is MTS, set APN to internet.mts.by, set user name to mts, and set password to mts. Now go into "Internet Profiles" and go into the settings for your default internet profile. Set this profile to use the data account you just created/edited. If this doesn't work, contact your carrier and ask them to enable you and set you up for GPRS.

Chris
EQO Customer Evangelist

Chris, I have just found another guy in my town who has an identical phone (SonyEricsson K750i) and uses the same carrier (MTS BY).

We cross-checked the settings in our phones, and they were IDENTICAL. And, they fully comply with what you have written in your last post, as well as fully correspond to the instructions I received from the MTS BY in return for the request to help me configure my GPRS correctly for the Java programs to work over GPRS.

But EQO Mobile works on that guy's Sony Ericsson K750i, and doesn't work on mine!

The only difference between us is that he has two phones, a Nokia (I don't remember the model) and a SonyEricsson K750i, and when he signed up for EQO he put that Nokia in his profile, so the .jar file he received from EQO was for Nokia. But he put it both into the Nokia and into the SonyEricsson, and it works fine on both.

So I suspect that in this case the problem is in the .jar files that I have downloaded from the links EQO had sent me. They just don't work. What do you think?

That is strange and I can't rule out this problem from being our fault. What is this other guy's EQO ID and what type of Nokia phone does he have? If you are interested in testing, change your phone model to the Nokia model of your friend and try. We have a K750 here and all is well. It could be that he has newer firmware than you. You could try updating your firmware. Go to the Belarus Sony Ericsson Support site and find the Sony Ericsson update service. Also, are you sure MTS enabled you for GPRS data service? You can have the settings right, but they must let you through.

Chris
EQO Customer Evangelist