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Connection Error Message Codes

Submitted by peter on December 19, 2007 - 4:03pm.

If you are trying to connect to EQO and you receive a connection error message, then you might be confused about why you can't connect. Hopefully this connection guide helps.

  • 00 - “Please turn radio on and try again.”
    • This message is intended for BlackBerry and Windows Mobile users. It is self-explanatory, turn the radio on and try again.
  • 01 - “No connection found, please check your settings and try again.”
    • This message generally indicates that your APN settings are not properly configured. Check out this post for instructions on how to configure your own APN settings.
  • 02 - “Could not contact EQO servers, please try again.”
    • This message could mean that you have lost network coverage or that your carrier blocks EQO. Try recycling the radio (for BlackBerry) or exit the application properly and then sign in again. If problems persist contact your mobile service provider, try another connection, or contact EQO support.
  • 03 - “Oops, EQO goofed, please try again.”
    • This is a very rare error message that will only appear if there are severe problems at EQO. If you get this, please try to connect again in a few minutes and watch out for nuclear attack. Also, check our website for notices of service outages.
  • 04 - “Please allow EQO to access the internet when prompted.”
    • This message occurs when you say "No" to one of the security prompts. Try to log on again and say "Yes" to the prompt. If you are not prompted again, go into the application settings and agree to the security prompt in there.
  • 05 - “Connection attempt timed out, please try again.”
    • This message could indicate that your APN settings are incorrect. Check out this post for instructions on how to set up your APN settings. You may also have waited to long to select a connection for EQO and might also want to try again.
  • 06 - “Connection attempt failed, please try again or select More Info.”
    • This error message means EQO isn't quite sure why you couldn't connect, but the "More Info" screen will have important information as to why your connection failed. Please copy that information carefully and email support@eqo.com for help.
  • 07 – “Connection lost, please try again.”
    • This message means that you were connected, but aren't anymore. It's possible that you lost network coverage, spent your data allotment, or that your phone itself encountered a problem. Please try to connect again.

Peter
EQO Customer Support

‹ How to change your BlackBerry TCP settingsHow to change your Internet Connection Settings (Nokia Series 60 3rd edition) ›

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Query

Submitted by shine777 on January 1, 2008 - 5:17am.

I am unable to access ECQ from my mobile . I have downloaded the same to my mobile and tried to log in but the message showing error message code 02 keeps coming. I have GRPS activated and my service provider is Idea . Please do advise what is to be done

With Regards

Shine

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re: query

Submitted by peter on January 2, 2008 - 4:09pm.

Shine,

Which phone model do you have?

Peter
EQO Customer Support

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conn prob

Submitted by risvana on January 4, 2008 - 11:22am.

error2couldnot contactECQ

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re: conn prob

Submitted by peter on January 4, 2008 - 11:33am.

Go to Nokia, https://nokiags.wdsglobal.com/standard?siteLanguageId=118, and have the "Internet" settings sent to your phone for free.

Let me know if that helps.

Peter
EQO Customer Support

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connection error

Submitted by mb212 on January 5, 2008 - 11:26pm.

i have nokia 6600 and i face problems in connection i tryed all recomendation but useless what shall i do 9 the massage which i got : connection error 05 connection attempt time out please try again

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re: connection error

Submitted by peter on January 7, 2008 - 4:50pm.

Another user with a similar problem/phone has suggested that you try the WAP access point at the first prompt and then the GPRS access point at the second prompt: http://community.eqo.com/forum/nokia_6120_classic#comment-2766

Give it a try and let me know if that works.

Peter
EQO Customer Support

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05 - “Connection attempt timed out, please try again.”

Submitted by linlun on January 21, 2008 - 4:58am.

My phone is the BlackBerry pearls, APN settings is "cmwap" , my cell phone operator is China Mobile.
I can't connect the EQO. WHY?

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RE: 05 - “Connection attempt timed out, please try again.”

Submitted by chris on January 21, 2008 - 12:30pm.

We are having a bit of trouble with cmwap. Turns out this connection needs a proxy. We've implemented a means of connecting via proxy and the client is being tested in our QA now. It will be released shortly. Please upgrade your client in a few days. You should then be able to connect using CMWAP.

Chris
EQO Customer Evangelist

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need help

Submitted by kaydet on February 12, 2008 - 7:59pm.

My phone's a nokia 5310.
I got error 02.
what do i do?

thanks!

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connection problem

Submitted by siddharthjaan on February 12, 2008 - 11:41pm.

Could not connect in russia

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Not Connecting

Submitted by siru on February 13, 2008 - 4:07am.

Dear Sirs,

Iam New Eqo member from Qatar.
I have latest Nokia 6120 Classic Phone.
I downloaded program and Installed in My Phone.
But When connecting it sys :
02 - “Could not contact EQO servers, please try again.”

Is there any way to connect this. Or any settings want to change.
I can browse web pages and went through EQO pages from phone.

Please Explain to me.

Regards,

SIRU

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connection problem

Submitted by ksu on February 13, 2008 - 11:41am.

i've problems with EQO connection in russia too. errors #2 and #5.
APN is correct and also i haven't problems with connection through jimm (icq) or turbomsn.
what can anybody advice?

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re: connection problem

Submitted by peter on February 13, 2008 - 2:26pm.

Yeah...we are experiencing some difficulties in Russia right now. This issue may take some time for us to sort out. I will keep everyone updated. Sorry.

Peter
EQO Customer Support

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Connection Problem

Submitted by siru on February 24, 2008 - 3:42am.

Hi,
I downloaded Eqo Symbian edition and installed on My Nokia 6120, it is working. But As soon it connects it is closing
automatically. When I take dial menu and search names, it will disappears. Something like timeout error.

Could you please explain how this is happening and resolve this issue.

I am in Qatar and Iam using web from Internet.

Rgds,

Siru

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RE: Connection Problem

Submitted by chris on February 25, 2008 - 3:38pm.

We are slated to release the next Symbian version shortly. Version 1.2.1 should do away with the crashes you are experiencing. Make sure you remove the previous version of EQO from your phone completely and download the new version into phone memory (definitely not memory card) from get.eqo.com/symbian on your mobile browser.

You could also try our J2ME version, which is currently much more stable than our Symbian beta. That is available from get.eqo.com on your mobile browser.

Chris
EQO Customer Evangelist

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Connection Problem

Submitted by siru on March 1, 2008 - 12:27pm.

Dear Mr. chris,

Thanks for teply.
I have tried before J2Me version and I will try once again before installing symbian version.

I will let U know the results..

Regards,

Siru

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Not connecting

Submitted by siru on March 3, 2008 - 12:27pm.

Hi,
I downloaded J2ME version and started EQO.
But still not connecting. Connection error 02.
Shall I try new Suymbian..

Rgds

Siru

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It sounds like you have a

Submitted by chris on March 3, 2008 - 2:20pm.

It sounds like you have a problem with your phone's data connection. This error means that EQO cannot find an appropriate connection to use. Please try configuring your phone automatically using this Nokia site: https://nokiags.wdsglobal.com/standard?siteLanguageId=118

Please let me know if you continue to have problems. Also, the next Symbian version is still not out. It is scheduled for tomorrow.

Chris
EQO Customer Evangelist

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thanks Chris, I will try and

Submitted by siru on March 8, 2008 - 6:04am.

thanks Chris,

I will try and let you know..

Rgds

SIRU

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connection error 2 and 5

Submitted by johnc.limpin on March 8, 2008 - 9:08am.

my carrier is globe telecom philippines, unit is nokia n70. it never connects. help please, same errors with the nokia5310 phones here, with the carrier smart.

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RE: thanks Chris, I will try and

Submitted by chris on March 10, 2008 - 2:20pm.

Cheers SIRU, I'll be waiting.

Chris
EQO Customer Evangelist

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RE: connection error 2 and 5

Submitted by chris on March 10, 2008 - 2:33pm.

These errors mean that EQO cannot find the appropriate connection. Please use this site from Nokia to auto configure your connection settings: https://nokiags.wdsglobal.com/standard?siteLanguageId=118

Chris
EQO Customer Evangelist

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RE: connection error 2 and 5

Submitted by johnc.limpin on March 11, 2008 - 2:47am.

i already send the appropriate settings from the nokia website.

i found out that, you should have enough load on your cellphone to connect to eqo via gprs, even wlan internets.

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RE: RE: connection error 2 and 5

Submitted by chris on March 11, 2008 - 10:24am.

Yes, EQO can connect using GPRS and wifi. It sounds like you now have the correct settings on your phone. When you start EQO on the Nokia N70 it should give you a list of Access Points to choose from. Which ones have you tried? I recommend trying some others.

Chris
EQO Customer Evangelist

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doesn't connect

Submitted by gangalee on March 20, 2008 - 4:21pm.

I'm using a gprs simcard from Cable & Wireless, there's no username or password and the apn is "internet". The app is installed but never connects.

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re: doesn't connect

Submitted by peter on March 20, 2008 - 4:59pm.

Hello,

Try changing the apn to “wap” and see if that helps at all.

Peter
EQO Customer Support

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Permission error

Submitted by taher_sarker on July 17, 2008 - 9:02am.

hello sir, i use eqo for my mobile device LG KE850 prada. connection is ok, but after few seconds always asked for net access permission. and i have press yes button for keep connection continue. is any solution for this matter. Thanks. taher.

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re: permission error

Submitted by peter on July 17, 2008 - 10:40am.

Unfortunately I don't know if you can change this setting. Check to see if you have more options under the permissions settings, you may have other options besides "Ask" and "Access Denied". Another thing you could try is to use a TCP internet connection on your phone. That way, you would be prompted once for the first connection and the you should stay online for awhile.

Peter
EQO Customer Support

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thanks Mr. Peter, i tried

Submitted by taher_sarker on July 17, 2008 - 11:31am.

thanks Mr. Peter, i tried this way, but no luck. permission settings only one option available "ask", can not be change. TCP internet connection set under EQO settings option also checked. Same problems contine. thanks again for your efforts.

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re: thanks Mr. Peter, i tried

Submitted by peter on July 17, 2008 - 12:30pm.

You may have changed the TCP setting in EQO, but this will only work if you have this type of connection available from your carrier and configured in your internet settings on your phone. Who is your carrier? We could try to set up a TCP connection on your phone.

Peter
EQO Customer Support

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