Black Berry Pearl 8130

Hi,

You are correct about Telus. As a CDMA carrier, they do not have TCP settings that you can configure.

However, looking at your account, it appears that you have now successfully logged on to some accounts. Please let me know if you need more help!

Peter
EQO Customer Support

See, this is the thing. I log onto eqo no problem, my phone book shows up... But when I scroll over to my IM window all I see for my msn, yahoo, and gtalk is "connecting", and it will say that until I eventually shut it down... I let it go like that for over 10 minutes.. My contact lists never show up.

I would try to isolate the problem. Start by removing all of your IM accounts from EQO. Then, add your msn account and try to log in with just that one. See if you can get online with only one of your accounts.

Peter
EQO Customer Support

Has not worked.. I deleted all of them, and then added msn back into the application... And so far I just still see "(connecting)" next to my msn icon... I have tried signing in with "dave_so" and "dave_so@hotmail.com" but neither gets a different result.. Maybe I'm just destined to not have msn on my blackberry, and I'll have to force everyone I know to use either yahoo or gmail (both come with the blackberry already).

Let me know if you have any further suggestions. =)

So... I just let the connecting thing go for as long as it took and this is what pops up:

"Unable to sign in dave_so@hotmail.com on MSN. Error message: Connection error from notification server: Reading Error"

I have also gotten an error code 1.

=(

I have our IM specialist looking into this error for you.

Approximately how many contacts do you have for this IM account?

Peter
EQO Customer Support

I would say probably about 30? Should I have to re-add them on my blackberry? Once yesterday it showed me as signed in (I think), but none of my contacts were showing up, so I added one (my girlfriend), but she said she never received an email for a friend request, and didn't see me online (we already have eachother as contacts, but I thought maybe I had to add her since it's on a new device with a new app).

Thanks for all the help... Despite the problems I'm having getting this app up and running, the customer service has been both prompt and polite.

Apparently we have located the bug that was causing the error message you were getting with MSN. This has been fixed and should be released sometime next week.

Did you try logging in your other IM accounts one at a time too? Did either of them work on EQO?

Peter
EQO Customer Support

Actually... I was getting a password error message on my yahoo, but I'm not too concerned about that one because the pearl comes with it's own yahoo software app, same as gmail... But prior to trying JUST msn on it's own, I wasn't getting any of my contacts showing up at all for any of my IM programs.

If I can get msn, I'll be happy as a pig in you know what, and not having the other two won't bother me much... If I can get msn, then I'll explore the other two and let you know what happens.

Any idea if it's working yet (or should be?)? Should I try redownloading software and reinstalling on my device?

I tried just logging in a couple days ago, was still getting the same message again. =(

We have made some fixes. Please uninstall EQO and reinstall from http://get.eqo.com (should be version 1.6.1). Let me know if that is any better.

Peter
EQO Customer Support

I have re-installed twice now.. The first time I got the error message from msn.com again, now it's gone back to just saying "connecting" for the last 10 minutes now. =(

Dave,

Any luck this afternoon? Your account logs appear to show 2 "successful" IM log in attempts after your forum post.

Peter
EQO Customer Support

Hi Peter,

Nope.... No luck... I just tried again now, and it has shown "connecting" for the last several minutes, and none of my contact list has shown up as yet.

Thanks for your patience Dave. I apologize for the lengthy delay on this problem. I'll see if there is any other indication in the log of what may be causing these sign in failures.

Peter
EQO Customer Support

Thanks Peter, I usually check in at least once a day to see if you've updated the thread with any tips or suggestions to try logging on.

Dave,

Can you try to force your EQO application to use an HTTP connection? Start EQO, go to Options, Settings, then uncheck the box that says "use TCP connection". Then select Options, Exit. Then Start EQO again. then go into the settings and make sure the TCP box is still unchecked, then try to log on to your IM account.

This is just a hunch. We have seen some Rogers BlackBerrys have difficulty with IM connection in TCP mode recently (though they work fine in HTTP mode)--not sure if this has to do with the impending release of the iPhone in Canada and Rogers metering of data usage.

Peter
EQO Customer Support